Return and Refunds
At PortableCon, we want to ensure your complete satisfaction with every purchase you make from our store. Therefore, we offer a 15-day money-back guarantee for eligible products. If you are not entirely satisfied with your purchase, you may request a refund within 15 days of receiving your order.
Eligibility for Refund:
To be eligible for a refund, please ensure that the following conditions are met:
Timely Request: Your refund request must be initiated within 15 days from the date you received your order.
Product Condition: The item must be in its original condition, unused, and in the same packaging as you received it. It should also include all accessories, tags, and any additional items that came with the original purchase.
Return Authorization: Prior to returning the item, you must obtain a return authorization (RA) number from our Customer Support team. This number should be clearly marked on the package and included with the returned item.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved:
Refund Method: The refund will be issued using the original payment method used during the purchase.
Refund Amount: The refund will be for the purchase price of the returned item, excluding any shipping charges or additional fees.
Processing Time: Please allow for some processing time for the refund to be reflected in your account. The exact timing may vary depending on your bank or payment provider.
Certain items may not be eligible for a refund due to hygiene, safety, or customization reasons. These include but are not limited to intimate or sanitary goods, perishable items, and personalized products. Please contact our Customer Support team for further clarification on the eligibility of your specific item.
Return Shipping Costs:
Unless the return is due to an error on our part, you will be responsible for covering the shipping costs for returning the item. We recommend using a trackable shipping service and obtaining insurance to ensure the safe return of the product.
Please note that this Refund Policy applies to purchases made directly from PortableCon. If you purchased our products through authorized resellers or other platforms, please refer to their respective refund policies.
If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact our Customer Support team. We are here to help and ensure your shopping experience with PortableCon is a positive one.